PhD in Human-Computer Interaction, City University London
MSc in Information Systems and Technology, City University London, with Distinction
Laurea in Economia e Commercio, University of Rome La Sapienza (Italy), 110/110 cum laude
Senior Research Fellow, University of Leeds, School of Healthcare
Research Fellow, University of Warwick, International Institute for Product and Service Innovation
Visiting Lecturer, City University London, Centre for HCI Design
Research Officer, London School of Economics and Political Science, Dept. of Management, Information Systems and Innovation Group
Keywords: information systems in healthcare, socio-technical systems, complexity, safety, situated action and decision making
Valentina’s research is multidisciplinary, across the fields of information systems, user-centred design and decision making with technology. Her interests are in information systems understood as socio-technical systems through the lenses of complexity and social cognition, and on the consequences of introducing new systems in work contexts. In particular, her research has investigated information systems in healthcare – with evaluations of systems implementations, and understanding work practices in view of designing new systems.
She explored trends and consequences of digitalisation of the supply and use of medicines (the Delivering Digital Drugs research project, in collaboration with the London School of Economics) and analysing medication safety incidents reported in the NHS to identify the role of digital medicines systems in the achievement of patient safety (in collaboration with NHS Improvement).
Valentina has been awarded a Marie Curie Global Fellowship to carry out research in collaboration with University College London and Macquarie University (Sydney, Australia). Her fellowship explores the impact of electronic medicines management systems on individual and collective mindfulness. The three year project will take her to Sydney (2018-2019) and to three European countries (Norway, Italy, France), with a year in London in 2020. In Australia she will work with Prof. Johanna Westbrook at the Australia Institute of Health Innovation and in London with Prof. Bryony Dean Franklin, Director of the Centre for Medication Safety and Service Quality, Imperial College Healthcare NHS Trust.
Valentina contributes to undergraduate, postgraduate and MBA programmes.
Her teaching includes research methods, systems thinking, designing and implementing information systems, technological innovation and organizational and societal change, with particular attention to change in healthcare.
Lichtner V, Westbrook JI, Franklin BD. Pharmacy Interweaving Safety Within Hospital Health Information Technology. Studies in health technology and informatics 2018;252:105-11. http://ebooks.iospress.nl/publication/49615
Presented at HIC 2018, Health Informatics Conference, Health Informatics Society of Australia, July 2018. Shortlisted for Academic/Scientific - Branko Cesnik Award presentations.
Lichtner, V and Klecun, E, How a paper chart affords collaborative and distributed small data experiments for decision making under uncertainty. ECIS2018 – European Conference on Information Systems [Poster] (Portsmouth, 25-28 June).
Cornford, T and Lichtner, V (2017) Digitalization of medicines: artefact, architecture and time [Editorial], BMJ Quality and Safety Published Online First: 03 June 2017. http://qualitysafety.bmj.com/content/early/2017/06/03/bmjqs-2017-006661.full
Hibberd, R, Cornford, T, Lichtner, V, Venters, W, Barber, N, England’s Electronic Prescription Service: Infrastructure in an institutional setting [book chapter], in: Aanestad, M, Grisot, M, Vassilakopoulou, P, Hanseth, O (eds) Information Infrastructures within European Health Care: working with the Installed Base, Springer Health Informatics series, 2017. The chapter is available open access at: http://link.springer.com/chapter/10.1007/978-3-319-51020-0_8/fulltext.html
Lichtner, V and Cornford, T. (2017) The value of data and the value of questions: achieving improvement in hospital pharmacy and medication safety, MEDINFO2017 [research paper]. China, August 2017.
Lichtner, V and Cornford, D, Gerrett, D, Slee, A, Gul, N. (2017) The role of technology in medication safety incidents: interpretative analysis of patient safety incidents data [poster], MEDINFO 2017. China, August 2017.
Lichtner, V, Cornford, T, Klecun, E. (2017) ‘It’s people heavy’: A Sociotechnical view of hospital discharge, ECIS – European Conference of Information Systems 2017 [research paper]. Portugal, June 2017 http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1013&context=ecis2017_rp
Dowding, D, Lichtner, V, Closs, SJ (2017) Using the MRC Framework for Complex Interventions to Develop Clinical Decision Support: A case study, Informatics for Health 2017, Manchester (UK), April 2017.
Klecun, E, Hibberd, R, Lichtner,V (2016) Affordance Theory Perspectives on IT and Healthcare Organization, ICIS (International Conference on Information Systems) 2016, Dublin December 2016
Lichtner, V (2016) Incorrect patient record selection, The BMJ Blogs, published online 28 Nov. 2016 http://blogs.bmj.com/bmj/2016/11/28/valentina-lichtner-wrong-patient-record-selection/
Cornford, Tand Lichtner V. (2016) An emerging world of digital medicines: a multi-episode study. King’s Fund Digital Health and Care Congress 2016 - Enabling patient-centred care through information and technology. London, July 2016. http://www.kingsfund.org.uk/sites/files/kf/media/T2B_Anthony_Cornford.pdf
Lichtner, V, Hibberd, R, Cornford, T. (2016) Networking Hospital ePrescribing: A Systemic View of Digitalization of Medicines’ Use in England, In: Sermeus, W., Procter, P.M., Weber, P. (eds) Nursing Informatics 2016: eHealth for all - Every level collaboration – From project to realization. Studies in Health Technology and Informatics, (Vol 225). IOS Press, 73-77. Presented at NI2016 - 13th International Congress in Nursing Informatics, Geneva – June 25 to 29 2016. Available at : http://ebooks.iospress.nl/volumearticle/43010
Closs, SJ, Dowding, D, Allcock,N, Hulme, C, Keady, J, Sampson, EL, Briggs,M, Corbett, A, Esterhuizen,P, Holmes, J, James, K, Lasrado, R, Long, A, McGinnis, E, O'Dwyer, J, Swarbrick, C and Lichtner, V. (2016) Towards improved decision support in the assessment and management of pain for people with dementia in hospital: systematic review and observational study, Health Services & Delivery Research; 4(30)
This publication includes in appendix a requirement specification for a novel technology (as first author) - http://www.journalslibrary.nihr.ac.uk/hsdr/volume-4/issue-30#appendices/5
Lichtner, V, Dowding, D, Allcock, N., Keady,J. , Sampson, EL, Briggs, M., Corbett, A., James, K, Lasrado, R., Swarbrick, C. and Closs, SJ. (2016)The assessment and management of pain in patients with dementia in hospital settings: a multi-case exploratory study from a decision making perspective. BMC Health Services Research, 16:427. https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-016-1690-1
Dowding, D., Lichtner, V., Allcock, N., Briggs, M., James, K., Keady, J., Lasrado, R., Sampson, E. L., Swarbrick, C. and José Closs, S. (2016) Using sense-making theory to aid understanding of the recognition, assessment and management of pain in patients with dementia in acute hospital settings. International Journal of Nursing Studies, 53, 152-162. http://www.journalofnursingstudies.com/article/S0020-7489(15)00259-X/fulltext
Closs S.J. and Lichtner V. (2016) Management of pain in people with dementia in hospital: time for a change of approach. Pain News 14(2) 76-78.
Lichtner, V, Dowding, D, Closs, SJ. (2015) The Relative Meaning of Absolute Numbers: The Case of Pain Intensity Scores as Decision Support Systems for Pain Management of Patients with Dementia.
BMC Medical Informatics and Decision Making, 15:111 (December 2015) http://bmcmedinformdecismak.biomedcentral.com/articles/10.1186/s12911-015-0233-8
Lichtner, V (2015) Sketching particulars of everyday work: a praxiography of healthcare [poster], Materialities of Care: Encountering Health and Illness Through Objects, Artefacts, and Architecture - a two day event. York, September 2015
Closs, SJ and Lichtner, V (2015) Recognition, assessment and management of the pain of hospital patients with dementia: uncovering the complexities [poster], The British Pain Society 2015 Annual Scientific Meeting (ASM), Glasgow, April 2015 - Winner of Best Poster Award.
Klecun, E, Lichtner, V., Cornford, T. and Petrakaki, D. (2014) Evaluation as a multi-ontological endeavour: A case from the English National Programme for IT in health care.JAIS Journal of the Association for Information Systems 15 (3):147-176, http://aisel.aisnet.org/journal_club/14/ and http://eprints.whiterose.ac.uk/78442/
Cornford, T, Klecun, E, Lichtner, V (2014) Digital Health Literacy: Beyond IT Skills [panel] 25th European Medical Informatics Conference – MIE 2014, Istanbul, August 31st - September3rd, 2014
Lichtner, V, Dowding, D, Esterhuizen, P, Corbett, A, Closs, SJ, Long, A, Briggs, M (2014) Pain assessment for people with dementia: a systematic review of systematic reviews of pain assessment tools. BMC Geriatrics 14(138). http://www.biomedcentral.com/1471-2318/14/138 - Tagged as Highly Accessed
Cornford, T. and Lichtner, V (2014) Digital Drugs: An anatomy of new medicines. In: Doolin, B, Lamprou, E, Mitev, N, McLeod, L, (eds.) Information Systems and Global Assemblages: (Re)configuring Actors, Artefacts, Organizations. IFIP Advances in Information and Communication Technology, (Vol. 4). Springer, 149-162.
Lichtner, V (2014) The everyday ethics of field work research with vulnerable patients.
Studies in health technology and informatics; 205:813-817. www.ncbi.nlm.nih.gov/pubmed/25160300
Lichtner, V, Venters, W, Hibberd, R, Cornford, T, Barber, N (2013). The fungibility of time in claims of efficiency: The case of making transmission of prescriptions electronic in English general practice.International Journal of Medical Informatics 82(12): 1152-1170 http://eprints.whiterose.ac.uk/77121/
Klecun, E, Lichtner, V, Cornford, T (2013). e-Literacy in health care. Studies in health technology and informatics 205: 843-847. www.ncbi.nlm.nih.gov/pubmed/25160306
Lichtner, V, Cornford, T, Klecun, E (2013) Clinical Computer Systems Survey (CLICS): Learning about Health Information Technology (HIT) in its Context of Use, MEDINFO 2013, 14th World Congress on Medical and Health Informatics, Copenhagen, Denmark, August 20 – 23, 2013
Hibberd, R, Barber, N, Cornford, T, Lichtner, V (2012) The Evaluation of the Electronic Prescription Service in Primary Care - Interim Report on the Findings from the Evaluation in Early Implementer Sites, submitted to the Department of Health, May 2012 http://www.ucl.ac.uk/news/news-articles/1207/120709-first-evaluation-of-electronic-prescription-service
Barber, N (2012) The Electronic Prescription Service in Primary Care: Great oaks..? In: Looking Back, Moving Forward: Capturing the lessons and building the evidence base for health informatics. The Connecting For Health Evaluation Programme, HSJ, insert, 15 March 2012 Lichtner, V. one of the co-authors listed alphabetically at the end of the paper http://www.birmingham.ac.uk/research/activity/mds/projects/HaPS/PHEB/CFHEP/news/index.aspx
Cornford, T. and Lichtner, V. (2012) Sustainable and Responsible ICT Innovation in Healthcare: A long view and continuous ethical watch required, in: Hercheui, Magda David and Whitehouse, Diane and McIver, William, Jr. and Phahlamohlaka, Jackie, (eds.) Ict Critical Infrastructures and Society: 10th IFIP Tc 9 International Conference on Human Choice and Computers, Hcc10 2012. IFIP advances in information and communication technology (386). Springer Berlin / Heidelberg, 100-110.
Lichtner, V. and Venters, W (2011) Journey to DOR: A Retro Science-Fiction Story on Researching ePrescribing. In: Chiasson, M., Henfridsson, O., Karsten, H. & DeGross, J. (eds.) Researching the Future in Information Systems - Proceedings of the IFIP WG 8.2. Working Conference, June 2011 Turku, Finland: Springer; pp.151-161 - http://eprints.lse.ac.uk/36718/ - Also invited presentation at SSIT 2012, Health Information Systems, 18 April 2012, LSE, London –http://www.lse.ac.uk/collections/informationSystems/newsAndEvents/2012events/SSIT12programme.htm
Lichtner, V, on behalf of the CFHEP004 evaluation team (2011) Repeat prescribing and its safety, Rapid response to: Swinglehurst D, Greenhalgh T, Russell J, Myall M. (2011) Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study. BMJ 343: d6788. http://www.bmj.com/content/343/bmj.d6788?tab=responses
Sheikh, A, Cornford, T, Barber, N, Avery, A, Takian, A, Lichtner, V, Petrakaki, D, Crowe, S, Marsden, K, Robertson, A, Morrison, Z, Klecun, E, Prescott, R, Quinn, C, Jani, Y, Ficociello, M, Voutsina, K, Paton, J, Fernando, B, Jacklin A, and Cresswell, K (2011) Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from a prospective national evaluation in “early adopter” hospitals, BMJ 2011;343:d6054 http://www.bmj.com/content/343/bmj.d6054
Robertson, A, Cresswell, K, Takian, A, Petrakaki, D, Crowe, S, Cornford, T, Barber, N, Avery, A, Fernando, B, Jacklin, A, Prescott, R, Klecun, E, Paton, J, Lichtner, V, Quinn, C, Ali, M, Morrison, Z, Jani, Y, Waring, J, Marsden, K, Sheikh, A (2010) Implementation and adoption of nationwide electronic health records in secondary care in England: qualitative analysis of interim results from a prospective national evaluation. BMJ. 2010;341:c4564 - http://www.bmj.com/content/341/bmj.c4564
Cresswell, K, Ali, M, Avery, A, Barber, N, Cornford, T, Crowe, S, Fernando, B, Jacklin, A, Jani, Y, Klecun, E, Lichtner, V, Marsden, K, Morrison, Z, Paton, J, Petrakaki, D, Prescott, R, Quinn, C, Robertson, A, Takian, A, Voutsina , K, Waring, J, Sheikh, A (2011) The Long and Winding Road... An Independent Evaluation of the Implementation and Adoption of the National Health Service Care Records Service (NHS CRS) in Secondary Care in England, Final report for NHS Connecting for Health Evaluation Programme – Vol. 1. (peer-reviewed) http://www.birmingham.ac.uk/research/activity/mds/projects/HaPS/PHEB/CFHEP/reports/projects/005.aspx
Cresswell, K, Ali, M, Avery, A, Barber, N, Cornford, T, Crowe, S, Fernando, B, Jacklin, A, Jani, Y, Klecun, E, Lichtner, V, Marsden, K, Morrison, Z, Paton, J, Petrakaki, D, Prescott, R, Quinn, C, Robertson, A, Takian, A, Voutsina , K, Waring, J, Sheikh, A (2011) Stories from the Long and Winding Road... An Independent Evaluation of the Implementation and Adoption of the National Health Service Care Records Service (NHS CRS) in Secondary Care in England, Final report for NHS Connecting for Health Evaluation Programme – Vol. 2 (peer-reviewed)
Barber, N, Cornford, T, Klecun, E, Lichtner, V, Takian, A (2011) User-Centered Healthcare IT: Meaningful or Meaningless? A panel discussion, MIE 2011 – User-Centred Networked Healthcare, Oslo, August 2011
Petrakaki D, Cornford, T, Hibberd, R, Lichtner, V, Barber, N (2011) The Role of Technology in Re-Professionalizing Pharmacists in the Future: The Case of the Electronic Prescription Service in the English NHS, In: Chiasson, M., Henfridsson, O., Karsten, H. & DeGross, J. (eds.) Researching the Future in Information Systems - Proceedings of the IFIP WG 8.2. Working Conference, June 2011 Turku, Finland: Springer; pp. 179-195 - http://eprints.lse.ac.uk/36745/
Lichtner, V, Petrakaki, D, Hibberd, R, Venters, W, Cornford, A, Barber, N (2010) Mapping stakeholders for system evaluation - the case of the Electronic Prescription Service in England. In: Safran, C., Reti, S., Marin, H., (eds). Medinfo 2010 - Proceedings of the 13th World Congress on Medical Informatics, Cape Town, South Africa: Ios Press; 2010:1221-1225 http://eprints.lse.ac.uk/28980/
Lichtner, V, Galliers, JR, Wilson, S (2010) A pragmatics’ view of patient identification.
Quality and Safety in Health Care (now BMJ Quality and Safety). October 1, 2010;19(Suppl 3):i13-i19. http://qualitysafety.bmj.com/content/19/Suppl_3/i13
Dotan, A, Maiden, N, Lichtner, V, Germanovich, L (2009) Designing with Only Four People in Mind? – A Case Study of Using Personas to Redesign a Work-Integrated Learning Support System,
INTERACT 2009 - 12th IFIP TC13 Conference in Human-Computer Interaction, August 24-28, 2009, Uppsala, Sweden - http://portal.acm.org/citation.cfm?id=1616286
Lichtner, V, Kounkou, A, Dotan, A, Kooken, J, Maiden, N (2009) An online forum as a user diary for remote workplace evaluation of a work-integrated learning system. In: Proceedings of the 27th international conference extended abstracts on Human factors in computing systems -
CHI 2009. ACM, New York, NY, USA. http://doi.acm.org/10.1145/1520340.1520424
Lichtner, V, Wilson, S, Galliers, RJ (2008) The challenging nature of patient identifiers: an ethnographic study of patient identification at a London walk-in centre, Health Informatics Journal, Special issue on Integrated Health Records, 14(2) http://jhi.sagepub.com/content/14/2/141.abstract
Lichtner, V, Galliers, RJ, Wilson, S (2008) The pragmatics of patient identification,
HEPS 2008 – Healthcare Systems Ergonomics and Patient Safety, Strasbourg, June 25/28, 2008
Lichtner, V (2006) Fitting identities into preset boxes: reflections on the case of medical records, Identity and Identification in a Networked World: A Multidisciplinary Graduate Student Symposium, New York University, NY, 29-30 Sept. 2006
Lichtner, V (2006) Patient Identification and Electronic Healthcare Systems, Doctoral Consortium, Proceedings of HCI 2006 - Engage!, London, 11-15 Sept. 2006, vol.2 - Winner of Best PhD Student Prize
Lichtner, V (2006) My PhD - I took you for someone else: electronic ID and social interactions in healthcare systems, Interfaces (67), Summer 2006 - www.bcs.org/content/conMediaFile/16078
Lichtner, V. and Wilson, S (2005) Tools for leisure reading: the challenge of designing emotions, Proceedings of HCI 2005 – The Bigger Picture, vol. 2. Edinburgh, September 2005