Dr Emma Gritt and Emma Forsgren explore the use of social media within different policing activities, including:
- Internally: For information sharing and relationship building
- Externally: For use where different types of social technologies are adopted for the purpose of engaging and communicating with the public and supporting intelligence investigations
Findings emerging from the research suggest that social media is increasingly adopted as an everyday tool for work, however questions over applying these in practice still remain. Historical cultural values and norms, along with austerity (lack of time and resources) appear to be shaping adoption and uptake, whilst challenges arise from separating private and professional roles.