Case study: Technology and performance management in UK policing
This study investigates how technology assists the police to deliver expected service outcomes and how technology can best support service performance improvements in the future. It was clear there is still some way to go before technology replaces traditional paper-based methods of working and information often stored in silos, thereby restricting the depth of performance data gathered. Additionally, the evolving nature of what constitutes ‘performance’ is challenging the traditional ways police have worked and been assessed against.
Case Study: Technology and performance management in UK policing.