Mind the gap: investigating the transfer of digital capabilities from the classroom to the business in SMEs

Start date: 9 January 2023
End date: 7 October 2024
Funder: The British Academy and The Leverhulme Trust
Principal investigator: Dr Selen Kars-Unluoglu (University of the West of England)
Co-investigators: Dr Alex Kevill, Dr Mariana Estrada Robles (Leeds University Business School)

Description

Digital transformation is a game changer for businesses and economies. But SMEs, which play a major economic role, lag behind larger firms in developing digital capabilities.

Learning institutions that offer management courses and skills training have emerged as a popular initiative to address SMEs’ capability deficit.

However, such courses and skills training typically over-emphasise individual learning in digital capability development. Little attention is paid to the social, political, and cultural contexts of SMEs that impact the transformation of that individual learning into organisational capabilities.

This research thus investigated the approaches that SMEs take to facilitate organisational anchoring of digital capabilities gained through learning institutions.

Research overview

This project involved an 18-month collaborative inquiry that investigated SME practitioners’ digital capability development experiences. Specifically, the project involved:

Developing a theoretical and methodological approach to inquire into how SMEs experience digital transformation and the motivations, aspirations and expectations in pursuing digital capability development through learning institutions
Exploring how SMEs seek to transfer the individual-level digital capabilities acquired at learning institutions into organisational-level digital capabilities
Investigating enablers and barriers to transferring digital capabilities acquired from learning institutions to the organisational level
Generating theoretical and practical conclusions and recommendations to support digital capability development in SMEs.

The results are beneficial to scholars interested in capability development and digital transformation in SMEs, and will enable policymakers and involved institutions to develop better evidence-based capability development schemes to improve digital transformation outcomes for SMEs.

Publications and outputs

Video:

Blog post:
Digital transformation in SMEs: why relationships matter as much as technology, January 2025, Research and Innovation Blog

Podcast:
<iframe width="100%" height="166" scrolling="no" frameborder="no" allow="autoplay" src="https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/2003151935&color=%23ff5500&auto_play=false&hide_related=true&show_comments=false&show_user=false&show_reposts=false&show_teaser=true"></iframe><div style="font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;"><a href="https://soundcloud.com/leedsunibschool" title="Leeds University Business School" target="_blank" style="color: #cccccc; text-decoration: none;">Leeds University Business School</a> · <a href="https://soundcloud.com/leedsunibschool/digital-transformation-in-smes-why-relationships-matter-as-much-as-technology" title="Digital transformation in SMEs: Why relationships matter as much as technology" target="_blank" style="color: #cccccc; text-decoration: none;">Digital transformation in SMEs: Why relationships matter as much as technology</a></div>

Contact

Dr Selen Kars-Unluoglu
Dr Alex Kevill
Dr Mariana Estrada Robles

This project is funded by the BA Leverhulme Small Research Grants scheme.