Dr Valentina Lichtner



PhD in Human-Computer Interaction, City University London

MSc in Information Systems and Technology, City University London, with Distinction

Laurea in Economia e Commercio, University of Rome La Sapienza (Italy), 110/110 cum laude

Previous Positions

Senior Research Fellow, University of Leeds, School of Healthcare

Research Fellow, University of Warwick, International Institute for Product and Service Innovation

Visiting Lecturer, City University London, Centre for HCI Design

Research Officer, London School of Economics and Political Science, Dept. of Management, Information Systems and Innovation Group.

Research interests

Valentina's research is multidisciplinary, across the fields of information systems, user-centred design and decision making with technology. Her interests are in information systems understood as socio-technical systems through the lenses of complexity and social cognition, and on the consequences of introducing new systems in work contexts. In particular, her research has investigated information systems in healthcare with evaluations of systems implementations, and understanding work practices in view of designing new systems.

She explored trends and consequences of digitalisation of the supply and use of medicines (the Delivering Digital Drugs research project, in collaboration with the London School of Economics) and analysing medication safety incidents reported in the NHS to identify the role of digital medicines systems in the achievement of patient safety (in collaboration with NHS Improvement).

Valentina has been awarded a Marie Curie Global Fellowship to carry out research in collaboration with University College London and Macquarie University (Sydney, Australia). Her fellowship explores the impact of electronic medicines management systems on individual and collective mindfulness. The three year project will take her to Sydney (2018-2019) and to three European countries (Norway, Italy, France), with a year in London in 2020. In Australia she will work with Prof. Johanna Westbrook at the Australia Institute of Health Innovation and in London with Prof. Bryony Dean Franklin, Director of the Centre for Medication Safety and Service Quality, Imperial College Healthcare NHS Trust.  

Student education

Valentina contributes to undergraduate, postgraduate and MBA programmes.

Her teaching includes research methods, systems thinking, designing and implementing information systems, technological innovation and organizational and societal change, with particular attention to change in healthcare.   

Research groups and institutes

  • Adaptation Information Management and Technology