Negotiating Conflict at Work

This free online professional development webinar hosted by Sensible Media is open to Leeds University Business School alumni, students and staff members.

Alumni and Students: Register here for the webinar: Negotiating Conflict at Work

Staff: Register here for the webinar: Negotiating Conflict at Work

Some conflict at work is inevitable: agendas clash, resources are limited, economic pressures bear down. 

However, while conflict cannot be avoided, workplace warfare and toxicity can. In this webinar, Fotini Iconomopoulos will show how a human-centred negotiation approach turns heated interactions into trust and connection.

When pressure mounts, it’s tempting to grab at the “obvious solution.” But forcing a fait accompli almost always backfires – eroding trust and increasing resistance.

A smarter approach is to pause, slow down early decisions, and communicate with stakeholders deliberately. As Fotini will demonstrate, treating conflict as a negotiation opportunity not only improves outcomes but also builds stronger relationships and faster solutions.

We will discuss:

• How to find the opportunities in conflict situations
• How to brainstorm solutions (even as tempers run hot)
• How to manage resistance, pushback and power
• How to build trust in a crisis
• How to prepare for high-stakes, difficult interactions

Reserve your free spot now on Eventbrite to join Fotini Iconomopoulos live and gain practical tools for navigating conflict with confidence and building stronger workplace relationships.

About the speaker

Fotini Iconomopoulos is an instructor of MBA Negotiations at the Schulich School of Business at York University in Toronto. She used her negotiation skills in the corporate world in the consumer packaged goods industry before becoming a management consultant where she created a successful negotiation advisory practice for another global firm before branching off on her own. She is passionate about helping people develop the confidence to take on whatever challenges come their way, and has a particular interest in empowering women and disadvantaged groups. She is the author of Say Less, Get More: Unconventional Negotiation Techniques to Get What You Want.