Podcast: Introducing the Surgical Care Observatory – why sociotechnical thinking is needed within the NHS

In this introductory episode, Professor Helen Hughes and Emma Findlay explain the purpose of the Surgical Care Observatory and why successful surgical innovation is about far more than the tech itself. They discuss system readiness, and how sociotechnical frameworks can help the NHS implement new technologies safely, effectively, and sustainably.

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This episode was recorded on 24th November 2025. If you would like to get in touch regarding this episode, please contact research.lubs@leeds.ac.uk. A transcript of this episode is available.

Visit the project webpage.

This project is funded by the National Institute for Health and Care Research (NIHR).

About the speakers: Dr Helen Hughes is an Associate Professor at Leeds University Business School and Director of the Behaviour Lab. Helen in an interdisciplinary researcher, whose research spans aerospace to healthcare sectors.  Helen is currently an Associate Editor at Ergonomics journal, and a Co-Investigator within the NIHR-funded Surgical Health-Tech Research Centre, where she leads the ‘Surgical Observatory’ workstream.

Emma Findlay is a Research Officer at Leeds University Business School, working in the Surgical Care Observatory theme of the HealthTech Research Centre in Accelerated Surgical Care.  Her research explores the underpinning psychology of complex systems, including medtech implementation, surgical sustainability and multiteam system functioning.

Articles mentioned in this episode and related reading:

• “Organisational psychologists – essential to saving the NHS”, The Psychologist, 31 October 2025, Helen Hughes and Emma Findlay  
• “The Principles of Sociotechnical Design”, Human Relations, Albert Cherns, 1976  
• “Sociotechnical principles for system design”, Applied Ergonomics, Chris Clegg, 2000
• “Leveraging socio-technical systems to tackle grand challenges: Reflections on human-robot teams, hybrid workplaces, med-tech, and digital transformation”, Ergonomics, Matthew Davis, Helen Hughes, Mark Robinson, Jeffery Scales, Shankar Sankaran, Dikai Liu, Emma Findlay and Emma Gritt, 2025