Dr Stephen King
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Profile
Qualifications
PhD in Information Systems, University of Warwick
MPhil in Artificial Intelligence, University of Bradford
BTech(Hons) in Computing, University of Bradford
Member of the British Computer Society
Member of the UK Academy for Information Systems
Member of the Association for Information Systems
Experience
1990-1993 Senior Research Fellow, Rover Advanced Technology Centre, University of Warwick.
1986-1989 Lecturer in Computer Science, School of Computing, University of Bradford.
1984-1985 Software Engineer, Systems Designers Ltd., Fleet, Hampshire.
Responsibilities
External Examining
External examiner on the undergraduate Management programmes at Hull University Business School
Management Responsibilities
Director of the Leeds MBA Programme
Director of the MSc in Business Management delivered at the German Graduate School of Management & Law, Heilbronn, Germany
Head of the Management Division, Leeds University Business School, 2007-2009
Research
My research interests are concerned with how organisations innovate, in particular how they develop new processes and services and the role of technology (particularly information technology) in enabling service innovation. In recent years this interest has focused on public services, particularly in the spheres of local government and healthcare. Complementing this interest in technological innovation, I am also interested in the role of the citizen/patient/customer in the co-production of services alongside the professionals. This has led to three interrelated streams of enquiry:
1. Understanding the dynamics of information systems innovation
The development of models that simulate the processes of project implementation, technology uptake and technology outcomes using Systems Dynamics. The focus so far has been on large-scale integrated systems such as Enterprise Resource Planning (ERP) systems and Customer Relationship Management (CRM) systems.
2. Electronic government / Transformational government
There has been a huge investment in IT to support new ways of working in the public sectors internationally in recent years. My particular interest is the development of “citizen-centric” public services and the use of Customer Relationship Management (CRM) in the public sector. I have developed a maturity model that portrays the changes in terms of three stages: the responsive government, the insightful government and the insightful citizen. This work has been presented at the Kennedy School of Government, Harvard University and in South Africa. The model has recently been extended to include the role of online/virtual communities in raising the citizen’s “voice” in public service design and delivery.
A second theme is partnership working in transformational government. We are using Social Network Analysis tools and techniques to understand better how people from different organisations communicate, share ideas and “best practice”, and work together on joint projects to deliver outcomes.
3. Co-Producing Health
My third area of interest builds on the theme of citizen-centric public services described above. Co-production involves service users/patients working alongside professionals to develop public services and make them more effective. It is a radically different approach to public service design and delivery entailing considerable patient involvement and responsibility together with new relationships between patients and health professionals. I am Principal Investigator on a 3-year £250,000 research project with Pfizer Health Solutions evaluating and developing their OwnHealth telecare service in the UK. I have also worked with the Leeds Addiction Unit on the development of a co-produced Aftercare service with the aim of sustaining the recovery of people with drug and/or alcohol addictions. Both of these projects are run in conjunction with the Centre for Innovation in Health Management at Leeds. The learning from this work has helped inform the development of a postgraduate module on Co-producing Health which was delivered to the Darzi Fellows in London recently.
Teaching
Director of the Leeds MBA Programme
Director of the MSc in Business Management delivered at the German Graduate School of Management & Law, Heilbronn, Germany
E-Business module leader, MSc Business Management (Heilbronn)
Project module leader, MSc Business Management (Heilbronn)
E-Business module leader, Executive MBA & Full-time MBA (combined)
Operations & Information Management module teacher, Executive MBA
Operations & Information Management module teacher, Full-time MBA
Co-production for Organisational Performance module leader, Leeds PG Certificate in Management & Medicine
Publications
King S.F. 2010. Citizen-centric Public Services: Where's the "T"?, Keynote presentation to the Transforming Government Workshop 2010, 18-19 March, Brunel University, London.
Crocker T., Johnson O. and King S.F. 2009. The Suitability of Care Pathways for Integrating Processes and Information Systems in Healthcare, Transforming Government: People, Process and Policy, 3(3):289-301.
King S.F. 2009. Innovation Processes for Delivering Citizen-centric Local E-government, in Reddick C. (ed.) Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies, IGI Global, Hershey, Pennsylvania.
King S.F. and Burgess T.F. 2008. Understanding Success and Failure in Customer Relationship Management, Industrial Marketing Management, 37(4):421-431.
King S.F. 2008. Using the Internet to Voice Local Public Service Concerns, e-govmonitor, 18 February 2008. Paper viewable online at: http://www.egovmonitor.com/node/17206.
King S.F. and Brown P. 2007. Fix My Street or Else: Using the Internet to Voice Local Public Service Concerns, Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV2007), Macao, China, 10-13 December 2007.
Crocker T.F., Johnson O.A. and King S.F. 2007. Towards a Formalisation of Care Pathways to Embody Good Practice in Healthcare, Proceedings of eGovernment Workshop ’07 (eGOV07), Leeds, 12 September 2007.
Cotterill S. and King S.F. 2007. Public Sector Partnerships to Deliver Local E-Government: A Social Network Study, Proceedings of the 6th International Conference on Electronic Government (EGOV2007), Regensburg, Germany, 3-7th September 2007.
King S.F. and Cotterill S. 2007.Transformational Government? The Role of Information Technology in Delivering Citizen-Centric Local Public Services, Local Government Studies, 33(3):333-354.
King S.F. 2007.Citizens as Customers: Exploring the Future of CRM in UK Local Government, Government Information Quarterly, 24(1):47-63.
Burgess T.F., Shaw N.E. and King S.F. 2006. Convergence Of Operations And Information Management: Reflections On Pedagogical Experiences, Proceedings of EurOMA 2006, Glasgow, 18-21 June 2006.
Cotterill S. and King S.F. 2006. The Role of Social Networks in the Development of English Local E-Government, Proceedings of the 56th Political Studies Association Conference, Reading University, April 2006.
King S.F. and Johnson O.A. 2006. VBP: An Approach to Modelling Process Variety and Best Practice, Information and Software Technology, 48:1104-1114.
King S. F. and Burgess T.F. 2006. Beyond Critical Success Factors: A Dynamic Model of Enterprise System Innovation, International Journal of Information Management, 26:59-69.
Johnson O.A. and King S.F. 2005. Best Practice in Local E-Government: A Process Modelling Approach, Proceedings of the eGovernment Workshop 2005 (eGov05), Brunel University, September 2005.
King S.F. 2005. Citizen Relationship Management: the Rocky Road from Transactions to Empowerment, e-govmonitor, 23 May 2005. Paper viewable online at: http://www.egovmonitor.com/node/1055 .
King S.F. and Burgess T.F. 2005. Understanding CRM Success Factors: Towards a Simulation Model, Proceedings of the 10th UK Academy for Information Systems Conference, Newcastle, March 2005.
Johnson O.A. and King S.F. 2005., Proceedings of the 10th UK Academy for Information Systems Conference, Newcastle, March 2005.
King S.F. 2005. Citizen Relationship Management: the Rocky Road from Transactions to Empowerment, Proceedings of the 10th UK Academy for Information Systems Conference, Newcastle, March 2005.
King S.F. and Burgess T.F. 2004. Modelling the Dynamics of ERP Innovation, Proceedings of the 5th We-B Conference (Working with E-Business), Perth, Western Australia, 25-26 November 2004.
King S.F. and Johnson O.A. 2004. Understanding process variety and best practice in local e-government, Proceedings of the 5th We-B Conference (Working with E-Business), Perth, Western Australia, 25-26 November 2004.
King S F and Liou J-S. 2004. A Framework for Internet Channel Evaluation, International Journal of Information Management, 24:473-488.
King S F, Li Y.C. and Ramdani B. 2004. CRM Pathfinders in Local Government: Benefits and Barriers to Uptake, Proceedings of the 9th UK Academy for Information Systems Conference, Glasgow, May 2004
King S F and Liou J-S. 2004. A Framework for Internet Channel Evaluation, Proceedings of the 9th UK Academy for Information Systems Conference, Glasgow, May 2004.
Selected earlier publications:
Johnson M., King S.F. and Carter M.J. 2001. Critical Success Factors for eMarketplaces, Proceedings of BIT2001, Manchester, 30-31 October, 2001
King S F, Aisthorpe P J, 2000. Re-engineering in the face of a merger: soft systems and concurrent dynamics, Journal of Information Technology, Volume 15, pp.165-179, 2000
King S F, 2000. Building systems and organisations from components, Information Systems Review, Volume 1, pp. 109-124, 2000
Jones T, King S F, 1998. Flexible systems for changing organizations: implementing RAD, European Journal of Information Systems, Volume 7, pp.61-73, 1998
King S F, 1996. CASE tools and organizational action, Information Systems Journal, Volume 6, pp.173-194, 1996
King S F, Galliers R D, 1994. Modelling the CASE process: empirical issues and future directions, Information and Software Technology, Volume 36(10), pp.587-596, 1994
King S F, Layzell P, Williams S, 1994. CASE 2000 Special Edition, Software Engineering, pp.1-50, 1994