Simon Williams

Simon Williams

Profile

PUBLICATIONS / CONFERENCES

June 2019:  Adding societal value through multi-agency working – Challenges in practice. Williams, S.C., Shaw, N., Allen, D.K., Forsgren, E., McLaughlin, F. (2019) [Presentation and Conference paper accepted for June 2019]. EurOMA Annual Conference, Helsinki, Finland.

June 2019:  Exploring customer expectations of great service – The social responsibilities of UK social housing landlords. CACHE and HSA Symposium on the Social Responsibilities of Landlords – Evolving roles in the social and rented sectors. Sheffield, UK.

Jan 2019:  Making customer feedback actionable for societal benefit – A service operations management model. Williams, S.C., Shaw, N., Allen, D.K. (2019). [Presentation]. POMS-HK International Conference, Hong Kong. Conference theme: ‘Operations for a better world’

Nov 2018:  Office for Data Analytics Project Evaluation. Allen, D.K., Shaw, N., Forsgren, E., Williams, S.C., McLaughlin, F. (2018). [Publication of report]

Dec 2017:  Technology and transformational reform in UK policing – A Delphi study exploring barriers and enablers. Williams, S.C., Shaw, N., Allen, D.K., Norman, A., Gritt, E., Forsgren, E. (2017). [Presentation]. POMS International Conference, Sydney, Australia. Conference theme: ‘Navigating the future: Innovative technologies and methodologies in operations management’.

July 2017: Technology and performance management in UK policing.Shaw, N., Williams, S.C., Allen, D.K., Norman, A., Gritt, E., Forsgren, E. (2017). [Publication of report].

July 2017:  A customer feedback model for service performance improvement: Preliminary case study results.Williams S.C, Shaw, N. and Allen, D.K. (2017). [Presentation and Conference paper]. EurOMA Annual Conference, Edinburgh, UK.

June 2017:  Delphi Study: Technology and transformational reform in policing – Barriers and enablers.Shaw, N., Williams, S.C., Allen, D.K., Norman, A., Gritt, E., Forsgren, E. (2017). [Publication of report].

April 2017:  How can advances in smartphone technology address inequalities in the social housing sector?Williams, S.C. and Shaw, N. (2017). [Presentation]. Housing Studies Association Annual Conference, York, UK.\

March 2017:  Police data and analytics: The emerging landscape. Williams, S.C. (2017). [Presentation]. Ideas in Practice Symposium - Good use of big data: Capability, responsibility and ethics. British Academy, London, UK.

March 2017:  How to overcome the challenges of mobile working. Norman, A., Williams, S.C. (2017). [Presentation]. BAPCO Annual Conference, Telford, UK.

January 2017:  Policing, information and technology in the UK: A national study.Allen, D.K., Norman, A., Williams, S.C., Gritt, E., Forsgren, E., Shaw, N. (2017).[Publication of report].

July 2016:  Customer satisfaction as a performance measurement and management tool in English social housing. Williams S.C., Shaw, N., Allen, D.K. (2016) [Presentation and Conference paper]. EurOMA Annual Conference, Trondheim, Norway.

April 2016:  Perceptions of service performance in UK social housing – challenges and opportunities.Williams, S.C. (2016). [Presentation]. Housing Studies Association Annual Conference, York, UK.

Research interests

Based within a service operations management context, my research interests predominently focus upon how customer feedback influences quality and service performance improvement. I have also undertaken research on technology and innovation in UK policing, and project evaluations of public sector multi-agency working.

Qualifications

  • Member of British Academy of Management (BAM)
  • Member of the Operational Research Society
  • Member of EurOMA (European Operations Management Association)

Research groups and institutes

  • Adaptation Information Management and Technology
  • Centre for Operations and Supply Chain Research