Measuring service quality levels and focusing on improving service quality to achieve competitive advantages is gaining increased momentum today. Service quality management is seen as key to ensuring customer loyalty while attracting new customers.
The Leeds University Business School Annual Alumni Lecture 2012 will be given by Leeds alumnus Richard Quest, Presenter of CNN’s Quest Means Business and former BBC Wall Street Correspondent (LLB Law, 1983). A detailed biography of Richard...
Alumni Seminar in Thailand - 23 November 2011. Mobile data and public safety: taking the information where it’s needed?
“Mobile data and public safety: taking the information where it’s needed?”
Are you interested in taking part in setting up an alumni group in Thailand and networking with alumni from the school? We are keen to develop our global network and would like to invite Business School alumni to an informal event to discuss...